Page 100 - 2021 Annual Library Assessment Report

Annual Library Assessment Report 2021

說明：

(1) 圖書館的整體服務表示非常滿意與滿意者佔 66.88%，無意見佔 29.94%，
不滿意佔 3.18%。

圖書館整體服務滿意度 Library overall service survey

2021 2020 2019 2018 2017 2016

Satisfied 66.88% 77.72% 76.14% 66.51% 65.69% 68.18%
No comments 29.94% 18.48% 22.84% 28.96% 30.13% 28.93%
Dissatisfied 3.18% 3.80% 1.02% 1.81% 4.18% 2.90%

圖書館整體服務滿意度

Library overall service survey

90.00%

80.00% 77.72% 76.14%

70.00% 66.88% 66.51% 65.69% 68.18%

60.00%

50.00%

40.00%
29.94% 28.96% 30.13% 28.93%
30.00%
22.84%
18.48%
20.00%

10.00%
3.18% 3.80% 4.18% 2.90%
1.02% 1.81%
0.00%
2021 2020 2019 2018 2017 2016
Satisfied No comments Dissatisfied

97