Page 103 - 2021 Annual Library Assessment Report

Annual Library Assessment Report 2021

(4) 圖書館人員的服務品質表示非常滿意與滿意者佔 63.70%，無意見佔 32.48%，不滿意佔
3.82%。

圖書館人員服務滿意度 Librarian service:

2021 2020 2019 2018 2017 2016
Satisfied 63.70% 73.91% 73.61% 67.42% 64.86% 66.12%

No comments 32.48% 23.91% 22.84% 27.60% 32.22% 30.99%
Dissatisfied 3.82% 2.17% 3.56% 4.98% 2.93% 2.89%

圖書館人員服務滿意度Librarian service

80.00%
73.91% 73.61%

70.00% 67.42% 66.12%
63.70% 64.86%

60.00%

50.00%

40.00%

32.48% 32.22% 30.99%

30.00% 27.60%
23.91% 22.84%

20.00%

10.00%
3.82% 3.56% 4.98%
2.17% 2.93% 2.89%

0.00%
2021 2020 2019 2018 2017 2016

Satisfied No comments Dissatisfied

100