Page 112 - 2022 Annual Library Assessment Report

Annual Library Assessment Report 2022

(4) 圖書館人員的服務品質表示非常滿意與滿意者佔 69.10%，無意見佔 30.08%，不滿意佔
0.81%。

圖書館人員服務滿意度 Librarian service:

2021 2020 2019 2018 2017 2016
Satisfied 69.10% 73.91% 73.61% 67.42% 64.86% 66.12%

No comments 30.08% 23.91% 22.84% 27.60% 32.22% 30.99%
Dissatisfied 0.81% 2.17% 3.56% 4.98% 2.93% 2.89%

圖書館人員服務滿意度Librarian service

80.00%

70.00%

60.00%

50.00%

40.00%

30.00%

20.00%

10.00%

0.00%
2021 2020 2019 2018 2017 2016
Satisfied 69.10% 73.91% 73.61% 67.42% 64.86% 66.12%
No comments 30.08% 23.91% 22.84% 27.60% 32.22% 30.99%
Dissatisfied 0.81% 2.17% 3.56% 4.98% 2.93% 2.89%

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