Page 81 - 2020 Annual Library Assessment Report

Annual Library Assessment Report 2020

(4) 圖書館人員的服務品質表示非常滿意與滿意者佔 73.91%，無意見佔 23.91%，不滿意佔
2.17%。

圖書館人員服務滿意度 Librarian service:

2020 2019 2018 2017 2016
67.42% 64.86% 66.12%
Satisfied 73.91% 73.61% 27.60% 32.22% 30.99%
4.98% 2.93% 2.89%
No comments 23.91% 22.84%

Dissatisfied 2.17% 3.56%

圖書館人員服務滿意度
Librarian service

80.00% 73.61%
73.91%
67.42% 64.86% 66.12%
70.00%

60.00%

50.00%

40.00% 32.22% 30.99%
30.00%
20.00% 27.60%

23.91% 22.84%

10.00% 2.17% 3.56% 4.98% 2.93% 2.89%
0.00% 2016

2020 2019 2018 2017
Dissatisfied
Satisfied No comments

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