Page 77 - 2020 Annual Library Assessment Report
P. 77
Annual Library Assessment Report 2020
13. 圖書館服務滿意度調查 User satisfaction survey
非常滿 滿意 沒意見 不滿意 非常不
意 Very
Satisfie No unsatisfi
Very unsatisfi
d option ed
satisfied ed
您對於圖書館整體服務表現的滿意
(1) 度如何?How satisfied are you with 68 75 34 6 1
the library?
36.96% 40.76% 18.48% 3.26% 0.54%
您對於圖書館閱覽環境整潔、美化
(2) 的滿意度如何?How satisfied are 73 72 38 1 0
you with the library’s environment?
39.67% 39.13% 20.65% 0.54% 0.00%
您對於圖書館整體硬體設施的滿意
(3) 度如何? How satisfied are you with 58 58 53 14 1
the library’s equipment?
31.52% 31.52% 28.80% 7.61% 0.54%
您對於圖書館人員的服務品質的滿
(4) 意度如何? How satisfied are you 69 67 44 3 1
with the service of library staff?
37.50% 36.41% 23.91% 1.63% 0.54%
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