Page 78 - 2020 Annual Library Assessment Report

Annual Library Assessment Report 2020

說明：
(1) 圖書館的整體服務表示非常滿意與滿意者佔 77.72%，無意見佔 18.48%，

不滿意佔 3.80%。

圖書館整體服務滿意度 Library overall service survey

2020 2019 2018 2017 2016
65.69% 68.18%
Satisfied 77.72% 76.14% 66.51% 30.13% 28.93%
4.18% 2.9%
No comments 18.48% 22.84% 28.96%

Dissatisfied 3.80% 1.02% 1.81%

圖書館整體服務滿意度
Library overall service survey

90.00% 76.14%
80.00% 77.72%
70.00% 66.51% 65.69% 68.18%

60.00%

50.00%

40.00% 28.96% 30.13% 28.93%
30.00%
20.00% 22.84%

18.48%

10.00% 3.80% 1.02% 1.81% 4.18% 2.90%
0.00% 2016

2020 2019 2018 2017
Dissatisfied
Satisfied No comments

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