Page 94 - 2025 Annual Library Assessment Report

Annual Library Assessment Report 2025

(4) 圖書館人員的服務品質表示非常滿意與滿意者佔 83.72%，無意見佔 13.95%，不滿意佔
2.33%。

圖書館人員服務滿意度 Librarian service:

2025 2024 2023 2022 2021 2020
Satisfied 83.72% 78.08% 66.25% 69.10% 63.70% 73.91%

No comments 13.95% 21.92% 28.75% 30.08% 32.48% 23.91%
Dissatisfied 2.33% 0.00% 5.00% 0.81% 3.82% 2.17%

圖書館人員服務滿意度Librarian service

90.00%

80.00%

70.00%

60.00%

50.00%

40.00%

30.00%

20.00%

10.00%

0.00%
2025 2024 2023 2022 2021 2020
Satisfied 83.72% 78.08% 66.25% 69.10% 63.70% 73.91%
No comments 13.95% 21.92% 28.75% 30.08% 32.48% 23.91%
Dissatisfied 2.33% 0.00% 5.00% 0.81% 3.82% 2.17%

91