Page 103 - 2023 Annual Library Assessment Report

Annual Library Assessment Report 2023

(4) 圖書館人員的服務品質表示非常滿意與滿意者佔 66.25%，無意見佔 28.75%，不滿意佔
5.00%。

圖書館人員服務滿意度 Librarian service:

2023 2022 2021 2020 2019 2018
Satisfied 66.25% 69.10% 63.70% 73.91% 73.61% 67.42%

No comments 28.75% 30.08% 32.48% 23.91% 22.84% 27.60%
Dissatisfied 5.00% 0.81% 3.82% 2.17% 3.56% 4.98%

圖書館人員服務滿意度Librarian service
80.00%

70.00%

60.00%

50.00%

40.00%

30.00%

20.00%

10.00%

0.00%
2023 2022 2021 2020 2019 2018
Satisfied 66.25% 69.10% 63.70% 73.91% 73.61% 67.42%
No comments 28.75% 30.08% 32.48% 23.91% 22.84% 27.60%
Dissatisfied 5.00% 0.81% 3.82% 2.17% 3.56% 4.98%

100