Page 66 - 2019 Annual Library Assessment Report
P. 66
Annual Library Assessment Report 2019
(4) 圖書館人員的服務品質表示非常滿意與滿意者佔 73.61%，無意見佔 22.84%，不滿意佔
3.56%。
Librarian service: 2019 2018 2017 2016
73.61% 67.42% 64.86% 66.12%
Satisfied 22.84% 27.60% 32.22% 30.99%
No comments 3.56% 4.98% 2.93% 2.89%
Dissatisfied
80.00% Satisfied
70.00% No comments
60.00% Dissatisfied
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%
2019 2018 2017 2016
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