Page 62 - 2019 Annual Library Assessment Report
P. 62
Annual Library Assessment Report 2019
10. 圖書館服務滿意度調查 User satisfaction survey
非常滿意 滿意 沒意見 不滿意 非常不
Very Very
Satisfied No option unsatisfied
satisfied unsatisfied
您對於圖書館整體服務表現的滿意
(1) 度如何?How satisfied are you with 49 101 45 2 0
the library?
24.87% 51.27% 22.84% 1.02% 0.00%
3 0
您對於圖書館閱覽環境整潔、美化
(2) 的滿意度如何?How satisfied are 55 99 40
you with the library’s environment?
27.92% 50.25% 20.30% 1.52% 0.00%
您對於圖書館整體硬體設施的滿意
(3) 度如何? How satisfied are you with 35 89 57 14 2
the library’s equipment?
17.77% 45.18% 28.93% 7.11% 1.02%
您對於圖書館人員的服務品質的滿
(4) 意度如何? How satisfied are you 51 94 45 5 2
with the service of library staff?
25.89% 47.72% 22.84% 2.54% 1.02%
59
