Page 36 - 2016 Annual Library Assessment Report
P. 36
Annual Library Assessment Report 2016
10. 圖書館服務滿意度調查 User satisfaction survey
非常滿意 滿意 沒意見 不滿意 非常不
Very Satisfied No unsatisfi Very
unsatisfied
satisfied option ed
您對於圖書館整體服務的表現是否
滿意? 34 131 70 2 5
1
How satisfied are you with the
library?
14.05% 54.13% 28.93% 0.83% 2.07%
您對於圖書館閱覽環境整潔、美化
是否滿意? 51 121 64 2 4
2
How satisfied are you with the
library’s environment?
21.07% 50.00% 26.45% 0.83% 1.65%
您對於圖書館整體硬體設施是否滿 90 85 31 6
3 意? How satisfied are you with the 30
library’s equipment?
12.40% 37.19% 35.12% 12.81% 2.48%
您對於圖書館人員的服務品質是否
4 滿意? How satisfied are you with the 42 118 75 3 4
service of library staff?
17.36% 48.76% 30.99% 1.24% 1.65%
(1) 圖書館的整體服務表示非常滿意與滿意者佔 68.18%(去年 68.29%)，不滿意佔
2.9%(去年 6.1%)，無意見佔 28.93%(去年 25.61%)。
Library overall service survey:
2016 2015
Satisfied 68.18% 68.29%
No comments 28.93% 25.61%
Dissatisfied 2.9% 6.1%
(2) 圖書館閱覽環境整潔、美化表示非常滿意與滿意者佔 71.07%(去年 71.34%)，不滿
意佔 2.48%(去年 3.66%)，無意見佔 26.45%(去年 25%)。
Library environment:
2016 2015
Satisfied 71.078% 71.34%
No comments 26.45% 25%
Dissatisfied 2.48% 3.66%
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